Delivery

Shipping, Collection and Returns Policy

The website petitetunique.it is owned and operated by PETIT ET UNIQUE DI AMBROSIO MADDALENA MARIA, based in via Diomede Marvasi 20, 80044 Ottaviano (NA). Below are the conditions governing shipping, collection and returns of the Petit et Unique brand.

1. Shipping and Delivery

1.1 Processing and Delivery Times

Shipments from Petit et Unique are handled by our exclusive courier partners: Poste Italiane and InPost.

  • Fulfillment times: Orders for non-customized products are processed within 24/48 working hours from the moment payment is confirmed (excluding Saturdays, Sundays, and national holidays).
  • Customization times: Customized items (e.g. backpacks, bibs, matching outfits, and nursery sets with embroidery) require up to 10 working days of processing before being handed over to the courier.
  • Transit times: Delivery usually takes 2-3 working days from the date the package is handed over to the courier.
  • Islands and Remote Areas: For Calabria, Sicily, Sardinia, and remote locations, delivery times may be extended by an additional 24/48 hours.

1.2 Shipping Fees and Tracking

  • Shipping costs are automatically calculated on the cart page before proceeding to payment.
  • If you choose shipping via InPost, you can select the most convenient Locker or Point directly during checkout.
  • Once shipped, you will receive an automatic email containing the tracking code (Tracking Number) to monitor the status of the delivery in real time.

1.3 Safeguard Clauses and Delivery Limitations

To protect our e-commerce from abuse and unjustified refusal of delivery, the following rules apply:

  • Correct Address: It is the sole responsibility of the Client to provide a correct and complete shipping address. Petit et Unique is not responsible for failed deliveries due to incorrect data entered by the buyer.
  • Storage Fees and Refusal of Delivery: If delivery fails due to repeated absence of the recipient or unjustified refusal of the package, the goods will be returned to the sender. In this case, the Customer will be refunded only the cost of the products purchased, withholding shipping fees and return shipping/storage costs incurred by Petit et Unique.
  • Package Integrity Verification: Upon delivery, the Customer is required to verify the package integrity. If the packaging is visibly damaged, wet, or tampered with, the Customer must refuse delivery or accept it strictly by writing "ACCEPTED WITH RESERVE" on the courier receipt, specifying the reason.

1.4 In-Store Collection (Free)

It is possible to collect orders placed on the site for free directly from our operational headquarters:

via Diomede Marvasi 20, 80044 Ottaviano (NA)

  • Method: Collection is exclusively by appointment.
  • Procedure: Once your order is ready, the customer service team of Petit et Unique will contact you (via email or phone) to arrange the day and time for collection. Orders cannot be collected without a confirmed appointment.

2. Return and Refund Policy (Right of Withdrawal)

According to Art. 52 of the Italian Consumer Code, the Consumer Customer has the right to withdraw from the purchase contract, without having to provide any reason, within 14 calendar days from the day they physically receive the Products.

2.1 Legal Exceptions to the Right of Return

In accordance with Article 59 of the Italian Consumer Code, the right of withdrawal is excluded in the following cases:

  1. Customized Products (Art. 59, letter c): Returns, exchanges, or refunds of products customized via embroidery (e.g. names, dates, initials requested by the customer) or made to order are not allowed under any circumstances.
  2. Baby clothing and textile items for hygienic reasons (Art. 59, letter e): For reasons of health protection and hygiene, returns of baby items (e.g. bibs, headbands, underwear, or textile accessories in direct contact with the skin) are not allowed if the original packaging has been opened after delivery, if the products show signs of use, or if they have been washed.

2.2 Conditions of Integrity for Returns

To obtain a refund for non-customized products, they must meet the following requirements:

  • They must be perfectly intact, unwashed, never used, and complete with the original label and seal of warranty intact.
  • They must be returned in their original protective packaging.
  • They must not show signs of wear, odors (e.g. perfume, detergent), alterations, or damage caused by the customer.

2.3 Return Procedure

To exercise the right of withdrawal and prevent abuse or commercial fraud, the Customer must adhere to the following mandatory procedure:

  1. Formal Request: Send an email to info@petitetunique.it within 14 days of receipt, indicating the order number, product code, and your details.
  2. Return Shipping: Return shipping fees are exclusively borne by the Customer. The package must be shipped within 14 days to our operational headquarters:
    via Diomede Marvasi 20, 80044 Ottaviano (NA)
    It is highly recommended to use a trackable shipping method. Petit et Unique is not responsible for the theft, loss, or damage of packages sent without tracking.
  3. Quality Control (Anti-Fraud Clause): Upon receipt, our staff will perform an accurate quality control on the returned garment/accessory to verify its integrity, authenticity, and lack of washing or use. If the product is damaged, washed, used, or lacks original labels, the return will be rejected. The product will remain available for the Customer to collect at their expense, and no refund will be issued.
  4. Refund: If the inspection is successful, Petit et Unique will process the refund to the original payment method within 14 days, using the same payment method chosen by the Customer at purchase (Stripe, Klarna, Google Pay, Apple Pay, or credit card).